Returns & Exchanges
At Swan, we want you to be completely enamored with your home sanctuary. If a piece doesn't perfectly fit your space, we offer a hassle-free 30-day return window for all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original boxes with all protective materials to ensure they arrive back at our warehouse safely.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned furniture or decor, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing